Module

HR Helpdesk & Mobile App

Support and HR services in every employee's pocket.

4 sub-modules Included on every plan English and Arabic

Book a Live Demo See Pricing

app.fynth.com/hris/hr-helpdesk

Live screen from FYNTH HRIS · sample data

What's Inside

HR Helpdesk & Mobile App Sub-Modules

Everything this module does, on the same employee record the rest of FYNTH HRIS reads from.

Employee Support

A helpdesk where employees raise queries and issues, tracked against SLA targets.

Mobile Accessibility

A mobile app to submit requests, check updates and receive notifications anytime.

Ticket Tracking

Employees submit tickets and follow the status of their queries and service requests.

Knowledge Base

An in-app knowledge base answers common questions without raising a ticket.

Push Notifications

Instant alerts on ticket status, upcoming events and important announcements.

Every Screen

Each one is a working part of the module, not a settings page bolted on afterwards.

HelpdeskEmployee requests raised through the ESS portal - triage, reply and close from one queue
SLA RulesResponse & resolution targets per priority, category overrides, working-hours clock and escalation - the helpdesk queue flags breaches live
Policies, Documents & NotificationsPublish company policies, reference documents and notices - targeted by department, designation, grade, location or employee - delivered to each employee's ESS portal
DocsHubRequest documents from any individual - internal department files or personal documents via ESS - uploads locked to the assigned person

app.fynth.com/hris/hr-helpdesk

Live screen from FYNTH HRIS · sample data

How It Works

Configure it once, then the module runs with the rest of the system rather than beside it.

1 Employee raises a ticket

From the ESS portal or the mobile app, against a category that routes it to the right team.

2 The SLA clock starts

Response and resolution targets apply per priority, measured on working hours with escalation built in.

3 Closed with a record

Replies, attachments and the full history stay on the ticket and against the employee.

Core HR & Workforce

Every module writes to one employee record, so nothing is re-keyed between them.

Employee Master A complete, searchable record of every employee, their dependants and their documents. Attendance & Shifts Shifts, rosters, devices and timesheets connected to payroll. Leave Management Policy-based leave that flows from request to approval to payroll. Employee Self-Service Employees handle everyday requests themselves, anywhere.

A specialist will walk you through the module using your company structure, headcount and policies.