Support
Talk to the people who build the HRMS – and to your own support engineer.
Every account gets a named support engineer who knows your setup and sits with the team that builds the product.
Reach Us the Way That Suits You
3,000+ answers, written for the screen you are on
Type the question the way you would say it to a colleague. No ticket, no waiting – the answer opens straight away, with the steps and the screenshot.
Month-End Problems Get Answered First
Anything that stops payroll going out is treated as urgent, whatever plan you're on.
Exceptions you can't clear, SIF files your bank rejected, off-cycle and supplementary runs.
End-of-service figures, provisions that look wrong, final settlement checks before you pay.
PRO process steps, expiry alerts, Emirates ID and work permit records.
Shift and rota rules, biometric imports, leave accrual and holiday calendars.
New companies, departments, grades, approval flows and permissions as you grow.
Sessions for new HR staff, managers and employees – included on every plan.
What to Expect After You Get in Touch
Your support engineer acknowledges every request the same working day. These are the targets we work to in UAE working hours, Monday to Friday.
If your pay run is blocked, say so in the first message. Those requests jump the queue on every plan.
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Basic
Email Support
Response within one business day, and within the hour for anything blocking payroll.
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Standard
Priority Support
Response under one hour in working hours, by WhatsApp, phone or email.
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Enterprise
Named Account Manager
One person who knows your setup, plus scheduled reviews before month-end.
Most Answers Take Two Minutes to Find
Guides written for UAE HR teams, not generic software manuals.
Step-by-step articles for every module, with screenshots from the current version.
How to close a run, fix common exceptions and generate a SIF file your bank accepts.
A one-page explainer you can send to staff when self-service is switched on.
What changed in the platform each month, and anything you need to action.
Common Support Questions
My WPS file was rejected by the bank. What do I do?
Send us the rejection message on WhatsApp or email with the batch reference. We check the SIF against the bank's format, tell you which records failed and why, and regenerate the file with you.
Is support included in my plan?
Yes. Every plan includes support, implementation and training. Standard adds priority response, and Enterprise adds a named account manager.
Can you train new HR staff later on?
Yes. Training sessions are included whenever your team changes, not just at go-live.
Do you help with data imports after go-live?
Yes. Send us the file and we'll map and import it – new joiners in bulk, salary revisions, leave balances or documents.
What if something breaks outside working hours?
Message us anyway. Requests are picked up first thing the next working morning, and payroll-blocking issues are prioritised.
Tell Us What's Happening
Give us a little detail and the right person will come back to you – usually within the hour in UAE working hours.